Exchange and Return Policy

πŸ›οΈ Return & Exchange Policy

At Atfal Closet, we always ensure the best quality and comfort for your little ones. However, if you face any issues, we’re here to help!

πŸ”„ Exchange Policy

  • Exchange requests must be made within 3 days of receiving the product.

  • Items must be unused, unwashed, and in original condition with tags intact.

  • Exchange is allowed for:

    • Size issues

    • Wrong item received

    • Defective product

πŸ“Œ Note: Exchange is subject to product availability.

❌ Return Policy

  • Returns are only accepted in case of:

    • Damaged or defective items

    • Wrong product delivery

  • You must notify us within 24 hours of delivery with clear photos/video proof.

πŸ“Œ Refunds are processed after we receive and inspect the item.

🚚 Delivery & Charges

  • Delivery charge is non-refundable.

  • For exchanges:

    • Customers may need to bear delivery/return charges, unless the mistake is from our side.

⚠️ Important Notes

  • Slight color variation may occur due to lighting and screen settings.

  • Sale or discounted items are not eligible for return or exchange.

  • Custom or pre-order items cannot be returned or exchanged.

πŸ“© How to Request

To request a return or exchange:

  • Message us on our page or WhatsApp

  • Provide:

    • Order details

    • Reason for request

    • Clear photo/video proof

Your baby’s comfort is our priority. Thank you for shopping with us!